Frequently Asked Questions

Everything you need to know about shopping with New Forest Clothing.

What are your shipping rates and delivery times?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Orders over £50 qualify for free standard shipping.

How do I return an item for a refund?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I find the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are your products ethically sourced?

Yes, we are committed to sustainability and ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and utilize high-quality, durable materials designed to last.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.